Responsible Gaming
Effective: 1 January 2024 · spinbetter.africa
CONTENTS
1. Our Commitment
Spinbetter is fully committed to responsible gambling. We believe that gambling should be an enjoyable form of entertainment and not a source of financial or personal harm. Our platform at spinbetter.africa incorporates a comprehensive suite of tools designed to help players maintain control of their gambling activity. Our dedicated Responsible Gaming team monitors account behaviour for signs of problem gambling and proactively reaches out where necessary. For assistance, contact [email protected] at any time.
2. Deposit Limits, Loss Limits & Self-Exclusion
Players may set daily, weekly, or monthly deposit limits and loss limits at any time via Account Settings. These limits take effect immediately when reduced and after a 24-hour cooling-off period when increased. Self-exclusion options range from 30 days to permanent exclusion. During self-exclusion, your account is blocked from all gambling activity, promotional communications are suspended, and re-registration is prevented. Self-exclusion requests cannot be reversed during the chosen period. Contact [email protected] to request self-exclusion immediately.
3. Reality Checks, Cooling-Off & Support
Spinbetter provides session time reminders (reality checks) at 30, 60, or 90-minute intervals. A cooling-off period of 24 hours to 6 weeks can be activated to temporarily pause gambling without full self-exclusion. We partner with international support organisations: GamCare (gamcare.org.uk), BeGambleAware (begambleaware.org), Gamblers Anonymous (gamblersanonymous.org), and local African helplines. Underage gambling is actively prevented through mandatory age verification at registration and ongoing monitoring. Email: [email protected].
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